Our 30-day promise
You have 30 days from delivery to change your mind, and you do not need to give a reason.
If you have bought a single bottle and it is not right, email us and we will refund you in full. You do not need to send it back. Keep it, pass it to someone who might like it better, or bin it — whichever suits. Posting a bottle back and forth costs everyone money and gets nobody a fragrance they enjoy.
This covers bottles you have opened and worn properly. A few test sprays are expected. We would far rather you lived with a scent for a fortnight and told us it was wrong than judged it in the first ten minutes.
To start a return, email hello@shopmistiq.com with your order number.
Discovery Sets
Covered by the same promise. If none of the eight is right, tell us why within 30 days and we will refund the set in full. We would rather know what missed than keep your money.
Orders of more than one bottle
Where an order contains more than one full-size bottle, we ask you to return the ones you are sending back. We will tell you where to post them when you email us, and the address is below.
Your statutory right to cancel
Separately from our own promise, if you are a consumer in the UK the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a legal right to cancel your order within 14 days of receiving it, and a further 14 days to return the goods. Nothing on this page affects those rights. Our 30-day promise sits on top of them and is more generous.
Return postage and address
Where a return is required, and unless the item is faulty or incorrect, you are responsible for the cost of posting it. We recommend a tracked service, as we cannot refund items that do not reach us.
Mistiq Returns
57 Raglan Avenue
Waltham Cross
EN8 8DD
United Kingdom
Faulty or incorrect items
If we have sent you the wrong item, or an item arrives damaged or faulty, we will cover return postage and refund or replace it in full. Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item for a full refund.
How refunds are paid
Refunds go back to your original payment method within 14 days. Where no return is required, we process it as soon as we have your email.